Rest Assured We Are Accredited Good To Go by The National Tourist Board
In these uncertain times, we all need to be COVID-19 aware to protect ourselves as well as each other. With that in mind, we have applied for and received out official, Government backed GOOD TO GO certificate. This means you can be sure we have carried out a COVID-19 risk assessment in line with the Welsh Government & Tourism Industry COVID-19 guidelines with regarding cleanliness & social distancing.
Our risk assessment means we have had to temporarily move a few things to aid social distancing while allowing the social interaction that is a quintessential part of staying in a B&B. Enforcement means we’ve had to change some of our normal everyday procedures and minimise some services, such as check-in, room servicing and breakfast service so we can still interact with you but from a safe distance. We feel sure these changes will enhance your feeling of well being without any major impact on your enjoyment of your well earned stay with us. We hope you will see we are embracing the new ‘norm’ so you can feel like you normal self. As soon as we are able, we will gradually get back to our normal regime. In the meantime, stay safe!
Please Read Our Current Covid-19 Policies
Click + to read more about each heading.
- As of 24th September 2020, face mask must be worn at all time when entering The Carmen B&B or on leaving your bedroom and entering shared spaces within the building.
- Hand sanitising facilities available for use prior to entering and exiting the building.
- To speed up your check-in time, we will ask you to digitally register prior to your stay if possible.
- Contactless payment (cash payments are still accepted).
- Any guest displaying Covid-19 symptoms will not be allowed to check in.
- Guests who are required to quarantine will not be allowed to check-in. Unfortunately, we are unable to accept bookings from overseas nationals who did not arrive in the UK more than 14 days ago.
- We request safe distancing rules be observed by everyone in the B&B: in Wales this is currently 2 meters (6 feet).
- As of 24/09/2020, you are legally required to wear a mask in all public areas of The Carmen B&B, including the hall ways, landings, stairs and the breakfast room. Masks can be removed when seated for the purpose of eating but must be worn when leaving your seat. We thank you for your cooperation in keeping Wales safe.
- We have temporarily removed items from the entrance in order to facilitate social distancing, and avoid high contact surfaces.
- Our lounge area will be closed but we are increasing our garden seating area. Welcome drinks will still be served outside, weather permitting.
- As per our normal house rules, smoking or vaping is not allowed in the property. Due to the increased health and safety risks, smoking or vaping is not permitted in the garden area or within the boundary of the property.
- Where possible we are ensuring your room will have remained unoccupied for a minimum of 24 hours before your arrival.
- We will continue with our normal rigorous cleaning regime then all contact surfaces will be further sanitised with approved viricidal products.
- Toiletries and drinks / refreshments are individually packaged and fresh for your arrival. We have removed our self service replenishment section from our public area but replacement tea bags etc. are available on request.
- Linens are cleaned in-house and cleaned at high temperatures.
- In order to minimize contact and reduce the risk of cross contamination in your room, we have temporarily reduced our daily room servicing.
- Our rigorous cleaning procedures have been enhanced by ensuring our current virucidal cleaning products carry the latest, recommended British Standard codes.
- High contact surfaces in public areas will be sanitised daily.
- Hand sanitiser stations will be located in communal areas.
- The Carmen is our home and we carry out all the cleaning ourselves in order to maintain our high standards. We don’t employ staff so your contact with others during your stay can be minimised, if you so wish.
- Prior to your stay we will send you information regarding our new COVID-19 protocols that we expect everyone to follow, so we’re all protecting each other.
- We have purchased a new messaging service to create an easily accessible contact stream. You will be able to see in one place all the information we have sent you (it works a bit like messenger but within your booking).
- You can contact us remotely during your stay if you need any information.
- Face masks must be worn in all public areas of The Carmen B&B at all times with the exception of when guests are seating for breakfast.
- We have the highest Government rating of 5 for food hygiene (Scores on The Doors). We will of course continue our normal British Standard antibacterial cleaning regime but add an extra layer of antiviral.
- To give guests more options if they want to limit contact with others in enclosed areas, we will be offering a ‘Brunch To Go’ in a bag option.
- Dining tables will be spaced to meet minimum social distancing standards.
- To ensure you are the only one touching your table and tableware, individual tables will be allocated for the duration of your stay.
- To facilitate rigorous cleaning after each service, our breakfast room will be closed at 9.30am
If you’ve already booked, thank you for choosing to stay at The Carmen B&B.
We look forward to welcoming you.